If your order arrives damaged, incorrect, or incomplete, please notify us within 48 hours of delivery by contacting:
Email: info@redstorum.com
After submitting your request, you will receive an automated confirmation email. Please reply to that message including clear photos showing:
• The outer packaging, including the shipping label
• The contents of the package, highlighting any damage or missing/incorrect items
We prioritize these cases and will work quickly to resolve the issue. We apologize for any inconvenience caused.
If you encounter any problems while using the product, even after following the provided instructions, please contact us at:
Email: info@redstorum.com
Once you receive the automatic reply, please respond with clear photo or video evidence demonstrating the issue (for example: the product does not turn on, does not charge, or is not functioning correctly).
If the issue cannot be adequately documented, we may require the product to be returned to our warehouse for further inspection.
• Return shipping costs are the responsibility of the customer
• Returns sent via cash on delivery (COD) will not be accepted
If you are not satisfied with the resolution of your complaint and no amicable agreement can be reached, you may submit your dispute through the European Online Dispute Resolution (ODR) platform, where applicable.
Only complaints that comply with the procedures outlined above will be reviewed and processed.
For more details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of the Website.
MCC ROIERS FZ LLC
Roiers FZ-LLC
Compass Building,
Al Shohada Road,
AL Hamra Industrial Zone-FZ,
Ras Al Khaimah,
United Arab Emirates
Website: redstorum.com